Regulatory Legal Document • Belgian & EU Law

General Terms and Conditions of Sale (CGV)

Last updated: March 2026. Applicable to orders and pre-orders of the Hair Care By Sunshine brand.

1. Seller Identification & Legal Notice

The brand, design, formulation, and exclusive commercialization of the Hair Care By Sunshine hair care line are the sole property of:

Company Name: SUNSHINE CONSULTING SRL

Legal Form: Limited Liability Company under Belgian Law (SRL / BV)

Enterprise Number (CBE / VAT): BE 0775.855.191

Registered Office: 51 Chaussée de Charleroi, 6061 Charleroi, Belgium

Legal Entities Register (RPM): Enterprise Court of Hainaut, Charleroi division

Official Email: contact@haircarebysunshine.com

Official Website: https://haircarebysunshine.com

2. Cosmetic Products, Properties & European Compliance

Hair Care By Sunshine products are formulated to high-end cosmetic standards, enriched with noble plant butters and oils tailored for textured hair 2C to 4C. Formulations strictly comply with European Cosmetic Regulation (EC) No 1223/2009. Each bottle or jar is fitted with a safety seal or tamper-evident seal ensuring its integrity and pristine condition upon delivery.

3. Pricing, Belgian VAT & Delivery Charges

Product prices are displayed in Euros (€) all taxes included (TTC), incorporating Belgian Value Added Tax (VAT) at the statutory rate of 21%. Packaging, handling, and delivery fees are calculated based on parcel weight, shipping method, and destination country. The exact shipping fee as well as any applicable free delivery thresholds are explicitly displayed and summarized in the shopping cart prior to final order confirmation and payment.

Eligibility conditions for free delivery (Tier 1) :

Standard delivery is free for any order reaching the active Tier 1 purchase threshold defined on the site (currently from €60.00 incl. VAT), exclusively for shipping addresses located in Belgium as well as neighboring countries (Metropolitan France, Grand Duchy of Luxembourg, Germany, and the Netherlands). For all other destinations (rest of the European Union and the rest of the world), shipping charges remain fully due and invoiced according to standard carrier rates, regardless of the order total.

4. Secure Payment Methods

To ensure absolute transaction security and strict confidentiality of financial data, all payments on the website are processed by an authorized and certified Payment Service Provider (compliant with European PSD2 standards, 256-bit SSL encryption, and banking security standard PCI-DSS Level 1, such as Stripe, Mollie, Worldline, Adyen, or any equivalent authorized payment institution).

Customers can complete their purchase using the following secure payment methods presented during checkout:
• Credit & debit cards: Visa, MasterCard, Maestro, and accepted international payment cards.
• Local & instant payment solutions: Bancontact (Belgium), iDEAL (Netherlands).
• Secure digital wallets: Apple Pay, Google Pay, or compatible mobile wallet services.
• SEPA Bank Wire Transfer: Completed via the secure banking instructions and unique payment references generated at checkout, with automated reconciliation. Order fulfillment begins upon verified receipt of funds by the payment infrastructure.

SUNSHINE CONSULTING SRL never accesses or stores the Customer's full banking credentials or credit card numbers, which are encrypted and handled exclusively by the authorized payment service provider.

5. Order Preparation, Delivery Methods & Risk Transfer

Confirmed orders are prepared and dispatched within 24 to 48 business hours. Deliveries are handled to the postal address specified by the Customer by an independent professional postal or logistics carrier selected by SUNSHINE CONSULTING SRL (notably bpost, Mondial Relay, DPD, DHL, or any equivalent qualified postal service). Indicative transit times are 2 to 4 working days in Belgium and neighboring European countries. Under Article VI.44 of the Belgian Code of Economic Law, the risk of loss or damage to goods passes to the consumer (or a third party designated by them) upon physical possession of the package. The customer is responsible for verifying the accuracy of their delivery address during checkout.

6. Right of Withdrawal (14 Days) & Strict Hygiene Exception (Art. VI.53, 5° CDE)

In accordance with Article VI.47 of the Belgian Code of Economic Law, consumers have a statutory period of 14 calendar days from the receipt of goods to exercise their right of withdrawal.

Mandatory Health & Hygiene Legal Exception (Art. VI.53, 5° CDE):

For paramount reasons of public health and hygiene, the right of withdrawal does not apply to sealed cosmetic products that have been unsealed, opened, pierced, tested, or used by the consumer after delivery. Any returned item whose protective seal, safety film, or tamper-evident seal has been altered is strictly excluded from any return or refund.

Direct return shipping costs are borne exclusively by the customer (Art. VI.51, §1 CDE). Refunds are processed within 14 calendar days via bank transfer to the provided IBAN, subject to the statutory right of retention until products are physically inspected for intact seals.

Access the Claims & Returns Form

7. Legal Warranty of Conformity (2 Years) & Claims

Consumers benefit from the statutory 2-year warranty of conformity for consumer goods (Art. 1649bis et seq. of the former Belgian Civil Code / Book VI CDE). In case of proven non-conformity upon delivery or pre-existing damage, consumers are invited to contact customer service within 48 business hours via contact@haircarebysunshine.com or our official claims form to arrange an exchange or refund.

8. Privacy, Data Protection (GDPR) & Cookies

Personal data collected during ordering is securely processed in compliance with the General Data Protection Regulation (GDPR - Regulation EU 2016/679). IP addresses gathered for analytics are automatically anonymized. To learn more about purposes, retention schedules, and your rights, please consult our Official Privacy Policy (GDPR).

9. Out-of-Court Dispute Resolution & Belgian Mediation

In the event of an unresolved dispute regarding an order that could not be settled amicably with our customer service, consumers residing in Belgium may contact the Consumer Mediation Service free of charge:
• Entity: Consumer Mediation Service (Belgium)
• Address: Boulevard du Roi Albert II 8 bte 1, 1000 Brussels, Belgium
• Phone: +32 2 702 52 20 — Email: contact@mediationconsommateur.be
• Website: https://mediationconsommateur.be

Consumers may also submit disputes on the European Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr.

10. Applicable Law & Competent Jurisdiction

These Terms and Conditions of Sale are governed by and construed in accordance with Belgian law. In case of legal dispute regarding their validity, interpretation, or execution, and failing prior amicable settlement or mediation, competent courts are those of the judicial district of Hainaut (Charleroi division), subject to mandatory consumer protection laws applicable to the consumer's domicile.